100% Satisfaction for Home Services Customers

As part of ensuring customer service we have been asking all home service customers to fill out a survey after every home service. And today, I am happy to announce the results for the first three months of Green Light IT's Home Services.

We have achieved a 100% customer satisfaction rating. Further, 100% of the customers that responded to the survey also advised that they would recommend us to family and friends.

Here a sample of some of the things our customers had to say:

"Excellent, Prompt and Efficient Service - it doesn't get better than that!" - Cathy, Isabella Plains

"Excellent Service thank you. Will definitely use you again and have recommended you to others." - Matthew, Amaroo

"Thanks for your prompt and efficient service. The computer's performance is much improved." - Lee, Mawson

"Very happy with the service. Would definitely use again in future." - Tracey, Hughes

"Greatly appreciated the pickup and drop off service. [...] The staff were very courteous and polite. We are very happy with the service. Happy to recommend to friends and family." - Peter, Fadden

"Very friendly and professional." - Warrick, Pearce

Thanks for your support folks. We are glad to know that we are meeting your needs.

Internet Explorer Freezing

We've noticed in the last few days that customers that are using Internet Explorer, and have their default home page set to "ninemsn", seem to be having some issues with Internet Explorer freezing, and not letting them type anything in.

By the looks of it "ninemsn" is giving some information to IE which is causing it to lock out for a while.

If you are affected you have three options:

1. Update Internet Explorer (new versions don't seem to be affected). You can get Internet Explorer 7 here (we aren't recommend IE8 at this stage).
2. Use Firefox instead (it is a better, more secure browser all round). Firefox Download Site.
3. Change your home page away from Ninemsn - instructions below.

Changing your home page is the quickest fix to the problem, but to some extent only a temporary one. Never the less, here is how you can do it on Windows XP, without having to re-open Internet Explorer. If you have Windows Vista you already have IE7 - if your browser is running slowly chances are it is because of viruses and spyware. You should probably book it in for a service.

To change your home page without having to open Internet Explorer (because it will freeze again) open your control panel

and choose Internet Options.

Once you have Internet Options open then choose the general tab. Your home page setting is right at the top of the window. You can either type in a new home page, or choose "Use Blank" which will just give you a blank screen. Using either a blank screen, or a minimalist home page like Google are both pretty good choices.

Here we are using a blank page:

Note your window may not look exactly like this. This is actually the IE7 dialogue. IE6 (the browser that is having trouble) is quite old - we couldn't even quickly find one to get screen shots from, so change your home page in the short term, and plan to either update to IE7, or install Firefox in the near future using one of the links above.