Green Light IT scores 100% Customer Satisfaction Again

For quarter 4 2009 Green Light IT has once again achieved a 100% Satisfaction rating with our home service customers.

Between the first of October and the thirty first of December 2009 home service customers once again gave us a 100% satisfaction rating through our after service survey process.

Here's what some of our customers had to say about Green Light IT Home Services between October and December:

"The service and follow up contact and explanation was excellent. I would have no hesitation in going back to Green Light IT and recommending the business to others based on my experience" - Heather, Weston.

"Helpful service, prompt and clear. Will certainly recommend to others." - Luca, Richardson.

"Pickup up and drop off feature is a real plus." - William, Greenway.

"It's about time somebody provided this service." - Norman, Evatt.

"The time for pick ups in the early evening is really convenient and the next day turnaround is brilliant." - Justine, Bonython.

"I was very pleasantly surprised at the friendly and professional service and that everything was explained to me simply and clearly." - Kaye, Scullin.

Needless to say we are always pleased to hear that we are keeping our customers happy.

Green Light IT Home Services Surveys are sent to every Home Services customer. Customers are able to comment anonymously (if they wish) on our services. Our return rate is approximately 50%. Names and addresses have been changed to protect privacy but comments are faithful reproductions of customer comments.

We are moving

Green Light IT will shortly be moving to our new premises in Albany Street, Fyshwick.

Our new address will be 2/1 Albany Street, Fyshwick (behind Kennards) but our phone and postal address will remain the same. We will be taking advantage of the summer lull to move into the new premises over the next couple of weeks, and anticipate operating from the new location from the 25th of January.

The new office is the former premises of an alarm monitoring company, and so has been constructed to a very high standard of physical security - in fact we have taken to calling it the bunker, but we will have to see if that name sticks. If you want to see what we are on about please feel free to drop by from the 18th of January.

Carbon Neutrality Policy

And as a bookend for the year we have now met our Carbon Neutrality Policy (announced here).

At an operational level we are now carbon neutral and would urge all other businesses to consider taking a similar stand on this important issue.

Christmas Trading Hours

Over Christmas Green Light IT will be taking a break will be closing on the 23rd of December, and re-opening on the 4th of January.

Feel free to leave us a message on the phone or drop us an email over this time. All the best for Christmas and we look forward to talking to you in 2010.

100% Satisfaction for Home Services Customers

As part of ensuring customer service we have been asking all home service customers to fill out a survey after every home service. And today, I am happy to announce the results for the first three months of Green Light IT's Home Services.

We have achieved a 100% customer satisfaction rating. Further, 100% of the customers that responded to the survey also advised that they would recommend us to family and friends.

Here a sample of some of the things our customers had to say:

"Excellent, Prompt and Efficient Service - it doesn't get better than that!" - Cathy, Isabella Plains

"Excellent Service thank you. Will definitely use you again and have recommended you to others." - Matthew, Amaroo

"Thanks for your prompt and efficient service. The computer's performance is much improved." - Lee, Mawson

"Very happy with the service. Would definitely use again in future." - Tracey, Hughes

"Greatly appreciated the pickup and drop off service. [...] The staff were very courteous and polite. We are very happy with the service. Happy to recommend to friends and family." - Peter, Fadden

"Very friendly and professional." - Warrick, Pearce

Thanks for your support folks. We are glad to know that we are meeting your needs.

Public Policy - Carbon Neutrality

Affirmation

Although there is not yet absolute consensus across the scientific community it is Green Light IT’s belief that, on the balance of probabilities, the earth’s climate is changing as a result of human carbon pollution. We therefore feel that as a member of the community it is our responsibility to reduce our carbon emissions.

As such, Green Light IT commits itself to achieving Carbon Neutrality for ongoing operations before the end of 2009.

Strategy

Green Light IT will achieve this goal by:

1. Purchasing sufficient green power from certified providers to cover electrical consumption.
2. Making use of appropriate, economical and fuel-efficient vehicles for company business.
3. Purchasing carbon offsets for the operation of company vehicles.
4. Reducing unnecessary use of motor vehicles.
5. Using carbon offsets where available for any corporate air travel.
6. Purchasing carbon offsets for any other on-going activities that produce carbon pollution.

Green Light IT Hosting Business After Business

Green Light IT, along with the Ainslie Football Club, will be hosting the ACT Chamber of Commerce's Business after Business for July.

Date: 30 July 2009

Time: 6pm

Venue: Ainslie Football Club

If you are a member of the Chamber you will be familiar with these functions. If you are a Green Light IT SME Customer, and have never been to one of these functions it might be the perfect time to take a look.

For more details including how to RSVP please review the Chamber's announcement.

Home Services

Green Light IT is pleased to announce the launch of its Home Services. From the 6th of July we can help you with all your Home IT problems. We are open from 8am until 9pm Monday to Friday, and we have a number of services to make the inconvience of getting your computer sorted out as convenient as possible, including:

• Free telephone consultation to determine the best course of action for your computer.
• Free pick up and return to your door by our delivery driver if your system needs to come to the workshop (conveniently between 6pm and 9pm weeknights).
• The ability to fix minor problems over the telephone using our remote support tools.
• An in-home service if required to fix a problem.
• The confidence of knowing that you will be consulted before any additional charges are incurred.

Think we can help - call Green Light IT on 1300 GO GLIT (1300 46 4548).

Welcome

We know, we know - blogs are so 2006. Nevertheless, with the success of our newsletters, and the fact that we often found ourselves wanting to say more, but feeling pressed for space it has become obvious that we need a place to keep you up to date with what is happening at Green Light IT that is a little more immediate than the newsletter.

It will also give us an opportunity to treat some issues in a little more detail, as well as convenient stuff like being able to easily hyperlink other information etc.

The categories list at the side might give some hints at the sorts of things we will be using this space for, so welcome, and please don't hesitate to drop us a line if you would like to give us some feedback, or even see some particular issues considered and written up on the blog.

The Team at Green Light IT.